Assurance Protocol // Regulatory

Return Policy

We understand that sometimes plans change and you may need to return your order. That is why we offer a 60-day return window for your purchases.

60 Days

60-Day Satisfaction Guarantee

Our return policy operates as follows: within 60 days of receiving physical products purchased from our store, you may return them for a full refund, product exchange, or store credit for future purchases, provided that:

✓

You received a product with damaged or deteriorated packaging;

✓

You received a defective product or an item in poor condition;

✓

You received the wrong item;

✓

You changed your mind and wish to return an unused, unopened product.

This 60-day return policy applies exclusively to physical products purchased directly on this website. If you purchased KiroSleep products from other retailers, please contact the original point of purchase to arrange your return, as those transactions are subject to the respective seller's return policy, over which we have no control.

Return Terms and Conditions

Timeframe Since Delivery Up to 14 Days From 14 to 60 Days Over 60 Days
Compensation Type Full Refund Refund of Product Price Returns Not Accepted
Return Shipping Costs At Buyer's Expense At Buyer's Expense —
Within 14 Days of Receiving the Product

If you notify us of your intent to return purchased products within 14 days of receipt and exercise your right to cancel the contract, the costs of return shipping will be your responsibility. Return shipping costs are non-refundable. Once we receive the purchased product in accordance with our terms, we will refund the full purchase price, including the product price at the time of purchase and the initial delivery cost. Please note that initial shipping fees are non-refundable if you opted for a non-standard delivery method, such as express shipping.

Between 14 and 60 Days

If you notify us of your intent to return purchased products after 14 days but no later than 60 days from receiving them, you are likewise responsible for the return shipping. Return shipping costs are non-refundable. As soon as we receive your product in accordance with our terms, we will refund the product price. Initial delivery fees are non-refundable for products returned after the initial 14-day window.

Step-by-Step Return Instructions

01

Contact Support

Contact our customer support team within 60 days (or within 14 days to exercise your right of contract cancellation) of receiving your order by filling out the contact form here. Please provide customer support with your full name, email address, order number, and a brief description of the reason you wish to return the product.

02

Evaluation & Authorization

Our customer support team will respond to your inquiry within 3 business days. If your return request complies with the terms and conditions set forth in this Return Policy and our Terms of Service, we will send you a return form (Return Merchandise Authorization, or "Return Form") to complete.

Please Note: Returns are only accepted after completing the official Return Form. We are not responsible for packages sent back without a prior Return Form, and such returns cannot be processed.
03

Repackage & Ship

Securely repackage your product, attach the provided Return Form to a visible location on the outside of the package, and ship the returned items to the address specified on the Return Form.

Non-defective items must be returned in manufacturer condition, in their original, undamaged packaging. For defective items, please contact our customer support team before preparing your package.

04

Log Tracking Parameters

Complete the Return Form by entering the tracking number of the returned package and the shipping carrier. Returns without tracking numbers may be rejected by our warehouse; please ensure you use registered mail or another trackable shipping method.

05

Inspection & Processing

Once we receive and inspect the returned items, we will issue a refund within 14 days. Once the refund is issued, it typically takes 3 to 5 business days to appear on your bank statement. The refund will be credited back to the original payment method used to place the order.

For more information regarding our return and refund policy, please review our Terms of Service.

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Dedicated Customer Care

Need immediate assistance with your structural evaluation, delivery logistics, or return verification? Our specialized concierge team is standing by to process your case.

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